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For account help, a question about learning content or a privacy request, use the relevant support route below.
Get in touch.
Tell us which screen or topic you were using, what happened and what you expected. For content corrections, include an authoritative reference when you can.
Email support@dublintaxiprep.onlinePlease do not include your password or identity documents.
Your information.
Read the privacy notice, ask about your records or follow the account-deletion request instructions. Sending an email does not immediately erase an account.
Before you contact us.
How do I verify a new account?
Open the verification email sent after signup and follow its link, then return to Sign In. A signup acknowledgement does not mean that an unverified account can access protected learning pages.
How do I reset my password?
Use the reset-password option in the app and follow the email instructions. If the link does not reopen the app correctly, contact support and describe the device and error, without sharing the reset link or your password.
Why do maps open outside the app?
Map study buttons use Google Maps links. They open the Google Maps application or website; device location is not requested for these guides.
Are these official exam results?
No. Dublin Taxi Prep is an independent educational service. Its questions, explanations and mock results are learning aids and do not guarantee an examination pass or licence.
Does uninstalling delete my account?
No. Uninstalling or signing out does not remove account or learning records from the server. Use the account-deletion request route to ask for removal.